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Privacy Policy

Introduction

Welcome to Auto Repair Riverside USA. Protecting your privacy is essential to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online or in person. By accessing our website and services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information directly from you, including but not limited to:

  • Full Name
  • Contact Information (Phone Number, Email Address)
  • Vehicle Information (Make, Model, Year, VIN)
  • Billing Address & Payment Details (if necessary)
  • Appointment Preferences

1.2 Non-Personal Information

We also collect non-personal information when you visit our website:

  • Browser Type
  • IP Address
  • Device Information
  • Cookies & Tracking Data
  • Time Spent on Pages
  • Referring Website

2. How We Collect Information

2.1 Direct Collection

  • When you schedule appointments
  • When you request service estimates
  • When you fill out online forms
  • When you contact us directly (phone, email, chat)

2.2 Automated Collection

  • Through cookies and tracking tools (Google Analytics, server logs, etc.)
  • By monitoring website traffic and performance

3. Purpose of Data Collection

We collect information to:

  • Schedule and manage auto repair appointments
  • Process payments and generate invoices
  • Send appointment confirmations and service updates
  • Provide customer service and respond to inquiries
  • Improve website experience and customer satisfaction
  • Monitor website security and prevent fraudulent activity
  • Comply with legal obligations

4. Use of Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Enhance website performance and loading speeds
  • Remember user preferences
  • Analyze website traffic patterns
  • Deliver relevant advertisements (when applicable)

You can manage or disable cookies through your browser settings; however, disabling cookies may affect website functionality.

5. Sharing and Disclosure of Information

5.1 Service Providers

We may share personal data with trusted service providers who assist in:

  • Processing payments
  • Hosting and maintaining our website
  • Providing customer service tools
  • Analyzing website performance

5.2 Legal Compliance

We may disclose personal information when required by law, regulation, legal process, or government request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.4 Marketing Partners

With your consent, we may share data with marketing partners for promotional campaigns, newsletters, or service offers.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill service obligations, legal requirements, and business operations. Once data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement technical, administrative, and physical security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) Encryption
  • Regular Website Security Audits
  • Access Control and Employee Training
  • Encrypted Payment Processing

However, no online transmission is 100% secure. We encourage you to take precautions when sharing information online.

8. Your Privacy Rights

8.1 Access and Correction

You have the right to:

  • Request access to your personal data
  • Request corrections if data is inaccurate

8.2 Opt-Out of Marketing

You can opt-out of receiving marketing emails by:

  • Clicking the "unsubscribe" link in emails
  • Contacting us directly via email

8.3 Data Deletion

You may request deletion of your personal data unless required for legal or contractual purposes.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal information, we will promptly delete such data.

10. Third-Party Links

Our website may contain links to third-party websites or services (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of external sites. We encourage users to review external privacy policies before submitting information.

11. International Visitors

Our services are intended for users within the United States. If you are visiting from outside the USA, please be aware that your information may be transferred to, stored in, and processed within the United States, subject to U.S. privacy laws.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, along with the "Last Updated" date at the top. We encourage you to review this policy periodically.

Summary

Your privacy matters to us. By using our website and services, you agree to the terms of this Privacy Policy. We are committed to protecting your data while delivering the highest level of service to our valued customers in Riverside, USA.

Thank you for trusting Auto Repair Riverside USA with your vehicle and your personal information.