Terms & Condition

Welcome to Auto Repair Riverside USA! These Terms and Conditions outline the rules, responsibilities, and expectations for both our customers and our business. By using our services, you agree to comply with these terms.

1. Introduction

Welcome to Auto Repair Riverside USA, your trusted auto repair service provider in Riverside, California. This document serves as the official Terms and Conditions governing the use of our services, website, and facilities.

By accessing our website, booking an appointment, or using any of our services, you indicate your acceptance of these terms. If you do not agree to these terms, please refrain from using our services.

2. Services Provided

We offer a comprehensive range of auto repair services, including but not limited to:

Engine Diagnostics and Repairs
Brake Inspections and Repairs
Transmission Services
Electrical System Repairs
Air Conditioning and Heating Repairs
Preventive Maintenance
Tire and Wheel Services
Suspension and Steering Repairs
Oil Changes and Fluid Services

3. Appointments and Scheduling

To ensure efficient service delivery, we recommend scheduling an appointment in advance. Walk-ins are accepted but may result in longer wait times.

Booking Confirmation

All appointments are subject to confirmation via phone, email, or text.
Cancellations must be made at least 24 hours prior to the scheduled appointment to avoid cancellation fees.

4. Estimates and Pricing

We provide written estimates before commencing any repair work. Estimates are based on current parts pricing and labor rates.

Pricing Policy

Prices are subject to change based on the availability of parts and market rates.
All prices are in US Dollars (USD) and exclusive of applicable taxes.

Additional Repairs

If additional work is required beyond the initial estimate, we will seek customer approval before proceeding.

5. Payment Terms

All payments must be made in full upon completion of services. We accept:

Cash
Major Credit/Debit Cards
Bank Transfers
Approved Financing (if applicable)

Late Payments

Unpaid balances beyond 15 days will incur a late fee of 5% per month.

6. Warranty and Guarantees

Parts and Labor Warranty

We offer a 12-month/12,000-mile warranty on most parts and labor.
Warranty does not cover damage resulting from misuse, neglect, accidents, or unauthorized repairs.

Warranty Exclusions

Pre-existing conditions not addressed during service.
Customer-supplied parts.
Normal wear and tear.

7. Vehicle Storage Policy

Vehicles left at our facility for more than 5 business days after service completion may incur a daily storage fee of $25 unless prior arrangements have been made.

8. Liability Disclaimer

We take every precaution to safeguard your vehicle while it’s in our care, but we are not responsible for:

Personal belongings left inside the vehicle.
Pre-existing mechanical or cosmetic issues.
Damage caused by third-party towing companies.

9. Customer Responsibilities

Customers must provide accurate and up-to-date information about their vehicle, including:

Make, model, and year.
Known issues or symptoms.
Any previous repairs relevant to the current problem.

Customers are responsible for ensuring their vehicle is insured and roadworthy upon leaving our facility.

10. Third-Party Parts and Customer-Supplied Parts

At Auto Repair Riverside USA, we primarily use OEM or high-quality aftermarket parts. If a customer requests to supply their own parts:

We will not offer any warranty on customer-supplied parts.
Labor warranty may also be voided in cases involving customer-supplied parts.

11. Service Refusal Rights

We reserve the right to refuse service to any customer under the following circumstances:

Abusive or inappropriate behavior towards staff.
Vehicles that pose a safety risk to our team.
Non-compliance with our terms and conditions.

12. Website Usage Terms

Content Ownership

All content on our website (text, images, videos, graphics, logos) is the property of Auto Repair Riverside USA and is protected by copyright laws.

Prohibited Uses

Unauthorized reproduction of website content.
Use of our content for unlawful purposes.
Engaging in activities that disrupt the website's functionality.

13. Privacy Policy Reference

We collect certain personal information to provide services, including name, contact information, and vehicle details. Our use and protection of your data are outlined in our Privacy Policy.

14. Cancellation and Refund Policy

Service Cancellation

Cancellations made at least 24 hours in advance incur no penalty.
Cancellations with less than 24 hours’ notice may be subject to a fee of up to $50.

Refunds

Refunds are only issued for prepaid services canceled before the work begins.
No refunds are provided for completed services or parts already installed.

15. Force Majeure

We are not responsible for delays or failure to perform services due to causes beyond our control, including but not limited to:

Natural disasters (earthquakes, floods, fires)
Labor strikes
Supplier disruptions
Acts of government or public health emergencies

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of California. Any disputes shall be resolved in the courts of Riverside County.

17. Amendments and Updates

We reserve the right to update or modify these Terms and Conditions at any time. The latest version will always be available on our website.

18. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Auto Repair Riverside USA
123 Main Street, Riverside, CA 92501
Phone: (123) 456-7890
Email: [email protected]

19. Acceptance of Terms

By scheduling an appointment, accepting an estimate, or authorizing work to be performed on your vehicle, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Auto Repair Riverside USA — where quality service meets exceptional care!

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